Frequently Asked Questions
Find answers to the most common questions about staying, dining, bookings and making the most of your time at Camden Valley Inn. If you need any further assistance, our friendly team is here to help.
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How do I book?
Book online at any time using the “Book Now” button, or call us on (02) 4655 8413. Please note that
booking requests can’t be made through our contact form.
When will my card be charged?
A valid credit card is required at the time of booking to guarantee your reservation. The full booking
amount is charged the day before your check-in date.
What is your cancellation policy?
Reservations can be cancelled free of charge up to 24 hours before the scheduled check-in date.
Cancellations received less than 24 hours before check-in incur a fee equal to one night’s accommodation.
If you don’t arrive and haven’t contacted us to cancel, the booking is recorded as a no-show and the full
booking amount is charged. Certain promotional or discounted rates are non-refundable — the terms for
these are shown when you book.
Can I book several rooms for a group?
Yes. Group bookings of two or more rooms require at least 7 days’ cancellation notice to avoid fees. For
larger groups, please call us on (02) 4655 8413.
Are your prices inclusive of GST?
Yes, all prices are in Australian dollars and include GST.
My dates are sold out — what can I do?
Please call us on (02) 4655 8413 to join our standby list for your dates.
How are refunds paid?
Where a refund applies, it is returned to the original payment method used at the time of booking. Refunds
can’t be transferred to another person.
What time is check-in and check-out?
Check-in is from 2:00pm and check-out is by 10:00am.
What do I need to bring at check-in?
Valid government-issued photo ID is required on arrival before check-in can be completed. The credit card
held on file may also be used for any incidental charges during your stay, such as room service or food
and drinks charged back from our bistro and bars.
Is there a minimum age to stay?
All guests must be 18 years or older unless accompanied by a responsible adult.