Terms & Conditions
A valid credit card is required at the time of booking to guarantee your reservation. Your card will not be charged until the day prior to your check-in (when the full booking amount will be charged). In the event of a late cancellation or no-show, the applicable fee will be charged to the card on file. Please note that the credit card held on file may also be used to settle any outstanding incidental charges accrued during your stay, including but not limited to room service, minibar consumption, food or alcohol charged back from our bistro and bars and damage caused by guest or parties of guest.
All guests must be aged 18 years or over, unless accompanied by a responsible adult. Valid government-issued photo identification is required upon arrival and must be presented before check-in can be completed. A copy of the provided ID will be retained on file solely for the purposes of verifying the reservation.
If applicable, any refunds are returned to the original payment method used at the time of booking. Refunds are not transferable to other parties.
Gatherings, parties, or events of any kind are strictly prohibited within guest rooms or suites.
Rooms may only be occupied by the number of guests included in the original booking. Camden Valley Inn reserves the right to remove any additional, unauthorised occupants. Smoking and vaping are not permitted inside any guest rooms.
Camden Valley Inn reserves the right to request a guest’s departure from the property at any time if their conduct is deemed unsafe, disruptive, or in violation of these terms. This includes but is not limited to: illicit drug possession or use; failure to comply with directions given by hotel staff or security; discriminatory language or behaviour; or any actions that compromise the safety of other guests.
While Camden Valley Inn takes every reasonable step to ensure a satisfactory stay, we do not accept liability for any financial loss, travel delay, personal injury, property damage, or additional expenses arising directly or indirectly from circumstances beyond our control. Such circumstances include, but are not limited to: flight disruptions or cancellations; civil unrest; vehicle defects; industrial action; theft; terrorism; natural disasters; war; fire; flooding; acts of God; government action or regulatory changes; or equipment failure.
Camden Valley Inn accepts no liability for any personal possessions that are lost, stolen, or misplaced on the premises as a result of the guest’s own actions or omissions. Any lost property discovered on-site will be logged and stored securely. Unclaimed items will be disposed of or donated to charity. Guests wishing to retrieve items may collect them in person with valid identification, or the hotel can arrange for postage at the guest’s expense.
Camden Valley Inn reserves the right to update or amend these terms and conditions at any time and without prior notice. Any revised terms will be published on the hotel’s website immediately upon change. Guests are encouraged to review the current terms periodically to remain informed of any updates.
Cancellation Policy
Reservations may be cancelled without charge up to 24 hours prior to the scheduled check-in date. For group bookings of two or more rooms, a cancellation notice of at least 7 days in advance is required to avoid fees. Where a cancellation is received fewer than 24 hours before check-in, a fee equal to one night’s accommodation will apply. Should a guest fail to arrive and has not contacted us to cancel, the booking will be recorded as a no-show and the full booking amount will be charged and/or retained. Certain promotional or discounted rates are non-refundable. The applicable cancellation terms for such bookings are specified at the time of reservation.
Pet Policy
For the comfort of all guests, pets are not permitted on the property.
Registered service animals are welcome, provided relevant registration paperwork is presented at check-in. Your assistance animal must remain under your control at all times.